Shipping & Handling

Shipping Costs

 

Shipping Method

Cost

Estimated Time (Processing plus Delivery)

Standard Shipping within the United States (Excluding Alaska, Hawaii and Puerto Rico)

$6.99

8 to 15 Business Days

Standard Shipping to Alaska, Hawaii and Puerto Rico

$30

10 to 18 Business Days

Standard Shipping to United Kingdom

$37

8 to 15 Business Days

Expedited Shipping to the United States (Excluding Alaska, Hawaii and Puerto Rico)

Up to $14.99

3 to 6 Business Days 
(for this service please contact our customer care team at 305-740-4646)

 All orders over $99 (after promotions, discounts or coupon codes) to the United States

Free (Standard Shipping)

 

 

Processing Time

  • Orders with standard shipping received prior 12pm Easter Time, Monday through Friday, excluding holidays, will be processed within 5 business days upon payment validation (Credit Card or Paypal)
  • Orders with expedited shipping received prior 12pm Easter Time, Monday through Friday, excluding holidays, will be processed the same day upon payment validation (Credit Card or Paypal).

Collegiate orders

  • Please NOTE: OUR COLLEGIATE STYLES are made to order. Shipping will take up to 2 weeks for the printed styles and 6 weeks for hand smocked and embroidered styles (based on the date the order was placed)
  • However, if your order include any other style from our online store, we will ship out first the rest of the order and the Collegiate style will be shipped once it becomes available.

 

Delivery time

  • Orders to the United States (Excluding Alaska, Hawaii and Puerto Rico) and orders to United Kingdom with Standard Shipping will be delivered within 8 to 15 business days after being processed. Business days are Monday through Friday, excluding Holidays.
  • Orders to Alaska, Hawaii and Puerto Rico with Standard Shipping will be delivered within 10 to 18 business days after being processed. Business days are Monday through Friday, excluding Holidays.
  • Orders to the United States (Excluding Alaska, Hawaii and Puerto Rico and the United Kingdom) with expedited shipping will be delivered within 2 to 5 business days after being processed. Business days are Monday through Friday, excluding Holidays.

After placing your order, You will receive a confirmation email. And, once the order is processed, you will receive a second email with the tracking and delivery information of your package.

Under your account, you may register multiple shipping addresses. When filling out the shipping information on an order, please specify the shipping address you wish to send the merchandise to. Please note that you can only ship to one address per order.

 

How do I return an item from my order?

Returns 

We accept returns for most products if the return is made five (5) after the order arrives at the ship-to-address with receipt or proof of purchase. If more than five (5) days have passed since you received your purchase, a refund or exchange will not be honored. You will be responsible for any return shipping costs. 

Any item delivered with a manufacturing defect or damaged during shipping will be replaced. However, we ask in these cases that you photograph all aspects of damaged packaging or manufacturing defects as soon as you receive and identify damage. This is required so the shipping company can respond to insurance reimbursement requests. New item shipments usually take 2-3 days to process items in stock and 7-10 business days for items that must be manufactured. 

Your item is acceptable for returns if it is unused, in the same condition it was received in, and in the original packaging. 

Due to COVID-19, we cannot accept returns of neck gaiters, face masks, or any face cover at this time. This is to ensure the safety and protection of our customers and staff.

Again, to complete your return, we require a receipt or proof of purchase. Please return items to:

Vive La Fete, Inc.

7175 SW 47th St. #205

Miami, FL 33155

 

Refunds (if applicable) 

Once your return has been reviewed and inspected, you will receive an email notification from us that we have received your returned item. This email will also notify you if your refund has been approved or denied.

If approved, a refund will be sent back to the original payment used for the purchase. The refund will be initiated five (5) days after the acceptance of the returned product.

 

Late or missing refunds (if applicable) 

If a considerable amount of time has passed and you have yet to receive your refund, we ask that you first check with your payment institution (bank, credit card company, PayPal, Amazon Pay, Google Pay, Apple Pay, etc.) and see if they have a record of or know a time frame for when your refund will be credited back to you. 

After following these steps and a refund still has not been received, please contact us at customercare@vivelafete.com, and we will undoubtedly contact the payment processing company to determine what the issue is and work with you and them to find a solution. 

 

Sale items (if applicable) 

Only regular priced items may be refunded; there will be no refunds on sale items. All sale item sales are final.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange the product for the same item, send us an email at customercare@vivelafete.com and send your item with its order number to: 

Vive La Fete, Inc.

7175 SW 47th St. # 205

Miami Florida US 33155.

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your item. Once the returned item is sent back and received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, a refund will be given to whoever purchased and received the item. They will also be notified on the status of the return. 

 

Shipping 

To return your product, please mail the item to:

Vive La Fete, Inc.

7175 SW 47th St, # 205

Miami Florida US 33155. 

You will be responsible for paying for the shipping costs if you are returning an item. Shipping costs are non-refundable.

Depending on your location, the time it may take for your exchanged product to reach you may vary. Please keep in mind, COVID-19 has also caused a delay in the shipping of our products. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

Can I Return an item purchased from another Website or Local Store?

Refunds are only available for online purchases completed at www.vivelafete.com if you have an item purchased from another online store or local retailer, please contact them directly to complete a return/refund process with them.