Returns & Exchanges
Vive La Fête will gladly perform a size or style exchange when:
- The size ordered does not fit your child
- The item was received as a gift and the recipient is not satisfied with the article
- The item was received with a manufacturing defect
All custom merchandise is made to order; therefore we cannot accept any returns or exchanges on these products. The only exception is if the item was received with a manufacturing defect.
How to perform a return or exchange
- Contact Vive La Fête Customer Care at 786-264-1206 or send an email to email@example.com to receive your Return/Exchange Authorization number.
- Fill out the Return/Exchange Authorization form
- Ship the items together with the RA Form via UPS, FEDEX or US Postal Service (insured, if order over $100.00) – to the following address
Vive La Fete, Inc.
7175 SW 47th Street Suite #205
Miami, FL 33155
- The original order number must be provided when requesting an exchange or return.
- Merchandise must be unwashed, unworn, in its original packaging and with its original hangtags.
- Vive La Fête will process any exchange within 90 days of the original purchase date.
- Exchanges can only be submitted once after the original purchase was made.
- Exchanges, when available, will be shipped within 5 business days.
- When performing a size or style exchange, you will be responsible for the additional shipping charges.
- If you receive an incorrect or defective product, we will send you a call tag to ship the incorrect/defective item to our warehouse and a replacement will be sent free of charges. If the item is out of stock, a complete refund will be applied.
Exchanges and returns are processed within 2 business days after they are received in our warehouse
- All refunds will be applied after the returns have been received at our warehouse.
- Any discount given at the time of purchase will be forfeited and may not be reused
- Shipping charges are nonrefundable
- Credit Card refunds usually appear in your next billing cycle and could take up to 30 days
Feel free to contact us if you have any further questions.
(786)264-1206 or e-mail us at firstname.lastname@example.org
Monday thru Friday 9AM-3pm (EST)